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It may be caused by the fact that you have not yet created an account on my.iqniter.com. Please notice, an email registered for a belt in AdmiQ does not create an account on my.iqniter.com with that email
Please check you have registered your sensor correctly (sensor type and sensor Id) on my.iqniter.com. Then follow the Smart Sensor Troubleshooting guide here
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Besides, uninstalling the iQniter DesiQner application you also need to remove iQniter DesiQner from the Library folder. Follow this procedure:
- Go ->Applications: Delete ‘iQniter DesiQner’
- Go (press ‘Alt’) -> Library: Goto ‘Application Support’ and delete ‘iQniter DesiQner’.
A short How-To video is available here.