INSTRUCTORS

FAQ FOR INSTRUCTORS

Can DesiQner run on Mac?

Yes, DesiQner is available for both Mac and for Windows. Download DesiQner here

Cardio Training shows the same screen on Group Screen and Instructor Panel?

Please check that the PC running Cardio Training is setup with Extended screens (not

duplicate screens). The PC monitor must be chosen as the primary screen.

Does iQniter run on Windows 7?

Yes, but Windows 7 Service Pack 1 installed is a no go. Please update to Service Pack 3. We recommend upgrade to Windows 10.

How can I get in touch with iQniter

Fill out the Contact Form, and we’ll get to you ASAP

I cannot download from iqniter.com

Please be sure that the download link is correctly spelled (case sensitive)

Mac Gatekeeper prevents installing DesiQner for Mac.

Go to ‘System Preferences’/’Security and Privacy’ allow DesiQner by clicking on ‘Open Anyway’, see video here.

Where can I download DesiQner?

You can download DesiQner from here

Why does DesiQner close immediately when started from my Mac

Try to reinstall DesiQner on you Mac from here.

​Before you reinstall, besure DesiQner is completely uninstalled from your Mac. Follow this procedure:

  1. Go -> Applications: Delete ‘iQniter DesiQner’
  2. Go (press ‘Alt’) -> Library: Goto ‘Application Support’ and delete ‘iQniter DesiQner’
Why does the heart rate freeze or drop out from the group screen?

The reason may be that firewall rules on the iQniter Cardio Training computer are blocking data from the Team Receiver. Please goto the Firewall Advanced settings and check if there are any blocked rules named ‘iqniter cardio.exe’.

Delete any blocked rules named ‘iqniter cardio.exe’ and restart iQniter Cardio Training. When Cardio Training is starting, you are prompted by the Windows Firewall: Ensure all networks are checked and press ‘Allow Access’.

If you do not have access to the computer’s firewall settings, please contact your IT administrator.