MEMBERS

FAQ FOR MEMBERS

How can I get in touch with iQniter

Fill out the Contact Form, and we’ll get to you ASAP

How do I uninstall DesiQner for Mac

Besides, uninstalling the iQniter DesiQner application you also need to remove iQniter DesiQner from the Library folder. Follow this procedure:

  1. Go ->Applications: Delete ‘iQniter DesiQner’
  2. Go (press ‘Alt’) -> Library: Goto ‘Application Support’ and delete ‘iQniter DesiQner’.

A short How-To video is available here.

How to troubleshoot my heart rate belt?

Please follow the troubleshooting guide in the iQniter Smart Sensor User Guide or see our SMART Belt Care video

I can’t reset my password on my.iqniter.com

It may be caused by the fact that you have not yet created an account on my.iqniter.com. Please notice, an email registered for a belt in AdmiQ does not create an account on my.iqniter.com with that email

I cannot see my workout details

Please ensure that your browser has enabled Java Scripts.

I do not receive a token when I create a new account or change password

Please check your spam mail box. In some cases, your email service provider may reject the token. In such cases, we retransmit. Please check your mail later

My belt does not show up on the group screen

Please check you have registered your sensor correctly (sensor type and sensor Id) on my.iqniter.com. Then follow the Smart Sensor Troubleshooting guide here