App Help Center

All you need to know to troubleshoot your IQNITER App.

app Video tutorials

How IQNITER works

Why use IQNITER SMART Belt?

How to take care of your belt

How to set goals in the app

How to connect with Studio

How to start a workout

help center

User guides

Information guides

Service & Troubleshooting

FAQ

Most frequent questions and answers

How can I get in touch with iQniter?

Fill out the Contact Form, and we’ll get to you ASAP

How to troubleshoot my heart rate belt?

Please follow the troubleshooting guide or see our SMART Belt Care video

I can’t reset my password on my.iqniter.com

It may be caused by the fact that you have not yet created an account on my.iqniter.com. Please notice, an email registered for a belt in AdmiQ does not create an account on my.iqniter.com with that email

When using Safari browser: Create account or link to Spotify does not work

Ensure you have disabled “Prevent cross-site tracking in Safari on Mac”

https://support.apple.com/guide/safari/prevent-cross-site-tracking-sfri40732/mac

I cannot see my workout details

Please ensure that your browser has enabled Java Scripts.

I do not receive a verification mail when I create a new account or change password

Please check your spam mail box. In some cases, your email service provider may reject the verification mail. In such cases, we retransmit. Please check your mail later

My belt does not show up on the group screen

Please check you have registered your sensor correctly (sensor type and sensor Id) on my.iqniter.com. Then follow the Smart Sensor Troubleshooting guide here.

Please be aware that using a IQNITER HR Sensor requires you define My Club(s). This can be defined on my.iqniter.com or the IQNITER APP. If you train in more than one club, then you MUST add all clubs where you train.